How to request an invoice

WorldHub issues two different documents, and they serve different purposes.

Order invoice

The receipt for what you paid the platform.

1. Open /orders and select the order.
2. Select Invoice in the documents panel, or open /orders/{order}/invoice.
3. Download as PDF. It shows the order number, items, quantities, unit prices, shipping and taxes paid.

Available as soon as payment clears, and stored permanently under *Orders → Documents*.

Commercial invoice

The document customs uses to value the goods. It is issued by the supplier, not by the platform, because the supplier is the exporter of record.

1. On the order page, select Request commercial invoice.
2. Confirm the HS code, declared value and incoterm with the supplier — customs refuses shipments where the declared value is implausible.
3. The supplier uploads it to the order's documents, usually within two business days.

Correcting billing details

If the invoice shows the wrong company name, tax ID or address:

1. Complete your billing profile at *Profile → Billing* before ordering. Invoice details are taken from it at the moment of payment.
2. For an already-issued invoice, contact support at /contact with the order number and the correct details. We reissue within one business day; the original is voided.

For accounting

• Invoices are issued in the settlement currency and cannot be re-denominated.
• Batch export: *Orders → Documents → Export all* produces a CSV index with links to each PDF.
• Tax IDs from your billing profile appear on invoices where your jurisdiction requires them.

Related

• *Supported currencies and fees*
• *How to pay for an order*