How logistics invoicing and settlement work

Freight is invoiced after the shipment completes, against the quote the buyer accepted.

Create the invoice

1. Open the shipment at /logistics-portal/orders.
2. Select Create invoice.
3. The priced lines come from your accepted quote. Add only charges that were disclosed in advance — waiting time, demurrage, extra handling — each with a reference.
4. Attach the carrier invoices for any pass-through charge you are billing at cost.
5. Submit.

What gets checked

• Line-by-line against the accepted quote. Charges not in the quote need a documented reason.
• Pass-through charges, which must match the carrier invoice attached.
• Cargo weight and volume against the booking, since freight is priced on chargeable units.

Settlement

• Approved invoices are paid on the settlement cycle shown in /logistics-portal/finance.
• Disputed lines are held individually; the undisputed part is paid.
• Payments go to the account registered in your verified company's name.

Avoiding charge disputes

Disclose surcharges in the quote. Most charge disputes are not about the amount but about a fee the buyer had not been told about — a demurrage charge from a missed cut-off, for example.

Related

• *How to dispute a charge*
• *How to price a freight lane*